The sales contract is between each individual "seller" and the “buyer”. Belper Arts provides a service to facilitate that contract but is not responsible for it or its fulfilment.
All sellers agree to abide by the Consumer Contracts Regulations: https://www.legislation.gov.uk/uksi/2013/3134/contents/made
This legislation protects the consumer when buying over the internet or by mail order and applies to all member states of the EU.
The Belper Arts Platform aims to make it easy for sellers to comply with this legislation and consumer law, however, all compliance is the responsibility of the seller.
Sellers must post items purchased within seven (7) days of receiving notification from Belper Arts that a sale has been made unless otherwise clearly stated on the product description OR if the buyer’s identity and / or address cannot be authenticated, in which case sellers must notify Belper Arts by emailing us at firstname.lastname@example.org
All items must be received by the buyer in under 30 days unless you have agreed a longer term in writing (e.g. email) with the buyer.
The seller should notify Belper Arts via email at email@example.com that the item has been despatched. Payment will be made after this notification has been received by Belper Arts.
You must pay for items purchased by you, unless the seller has made a clear typographical error or you cannot authenticate the seller’s identity. You and you alone are liable for paying the seller if you commit to buy an item.
We ask buyers to contact sellers directly and attempt to resolve any outstanding issues.
In using the Belper Arts Platform, sellers agree that the buyer has a right to terminate the contract and return the item even if the item is not faulty in any way (this is the consumer's right in UK law). They have the right to do this up to 14 days after receipt of the items and a full refund including the cost of the outgoing postage must be made within 14 days of the seller receiving the returned item(s), or within 14 days of the buyer providing evidence that the item(s) have been returned (e.g. proof of postage), whichever is sooner.
Unless the seller has stated otherwise, the buyer is responsible for paying for the cost of return postage.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements.
Cancelling a transaction.
The buyer must inform the seller if they wish to cancel the order and they must do this in writing (email is sufficient). Sellers must provide a full refund of the cost of the item and any postage costs within 14 calendar days of receiving the returned item(s), or within 14 days of the buyer providing evidence that the item(s) have been returned (e.g. proof of postage), whichever is sooner. If the goods have not yet been sent, refunds must be provided within 14 days of receipt of the notification of cancellation.
Buyers may claim for a non-delivery or a not-as-described item. The Seller must respond to any of these claims. Claims can be filed in the following circumstances:
A non-delivery occurs when a buyer places an order but does not receive the item. The following are examples of non-delivery cases: